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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Attachments on Email Notifiers

    Asked by athdept on September 02, 2015 at 02:23 PM


    I had a few of my forms set up to attach PDFs for new submissions. It was working fine but all of a sudden I no longer receive these notifications. Since I still receive notifications for other forms (without attachments) I decided to do some testing and removed the attachments from my other forms. The notifiers work so long as there is no PDF attachment. What could cause the notifiers with attachments to stop working?

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    JotForm Support

    Answered by david on September 02, 2015 at 04:55 PM


    I believe you have another thread quite similar to this one:


    I tested notifications with PDF attachments to single and multiple addresses and it appears to be working properly. 

    If your notifications still do not work as they should, please follow up in your other thread and we will be happy to have another look.

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    JotForm Support

    Answered by jonathan on June 29, 2016 at 05:02 AM

    Great news! This feature is now available.

    Files uploaded to your form can now be sent as attachment on email notifications. Please give it a try and let us know if you have any feedback:

    You can read more about it on our article blog here