What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform is generating second empty submission with new submissions

    Asked by digi3dworks on September 02, 2015 at 03:22 PM

    Starting yesterday the order form is creating a second no data order.  In my form 5 fields are required, so I know this something that is occurring on the back end of the system. 

    Any ideas to what is wrong?

    Page URL:
    http://www.jotformpro.com/digi3dworks/SSLUpload

    order form
  • Profile Image
    JotForm Support

    Answered by Mike on September 02, 2015 at 06:36 PM

    Thank you for contacting us.

    I am not quite sure about the source if this issue, but your form should be fixed now. We have re-saved the form in form designer and it somehow helps with new form entries in this case.

    A bug report ticket has been sent to our Development Team in order to investigate it further.

    We will let you know if we have any updates.

  • Profile Image

    Answered by digi3dworks on September 02, 2015 at 07:24 PM

    Great.. Verify it now works....

  • Profile Image
    JotForm Support

    Answered by Boris on September 02, 2015 at 11:19 PM

    Thank you for verifying that it is fixed and letting us know.

    Our developers are still investigating the cause of this issue.

    Please let us know if you experience further problems with this, or don't hesitate to open a new thread for any other assistance you may need with your forms. As always, we will be happy to help.

  • Profile Image
    JotForm Support

    Answered by liyam on September 06, 2015 at 07:10 AM

    Hello,

    I'm not able to replicate the issue.

    If you encounter anything with any of your forms, please do let us know.

    Thanks.