Why am I not receiving e-mail notification whenever a form is submitted.

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    Zaida DeGuzman 
    Asked on September 02, 2015 at 03:38 PM

    I can see the submissions on the back end but I no longer receive e-mails with the PDFs of the forms.

    They stopped coming in about a week or so ago.


    Please contact me ASAP regarding this.

    Zaida DeGuzman

    Event Manager 



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    Answered on September 02, 2015 at 05:25 PM

    I have the same issue what is the problem
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    Answered on September 02, 2015 at 09:07 PM

    Hi Zaida,

    I was able to locate your form and I see that is currently on an account associated with the username: cfaevents

    There are currently two email notifications on the form, once is conditional and is going to volunteer@chicagofestivals.org, the condition is set that the email should only be sent if the date of birth is set to 2015. Which means that mostly likely emails were not being sent out.

    If the condition is created incorrectly, please make the change. The other email notification is being sent to: cory@chicagofestivals.org

    I am seeing that this was recently created and an email notification has already been sent to this address.

    I hope this helps, please inform us if you need further assistance.

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    Answered on September 02, 2015 at 09:10 PM

    Hi NMilligan,

    Your inquiry has been moved to a new thread: https://www.jotform.com/answers/653960 

    It will be addressed there.

    Thank you