vichecaAnswered on September 02, 2015 04:18 PM
Hi, We are a Technical Call Center and I use Jotform to record or the details of the customer (name, email, city, country, devices, problems). Right now, everytime we fill a form, we send a greetings email with a global satisfaction survey link to the customer using the email data from my form. Now I want to send the same greeting email but with a specific satisfaction survey link per each agent that I have in the company. In my form I put a field called Agent, so depend of the selection I want to send this email to the customer.
The condition that you describe above isn't my solution because I want to send the greetings email to the email that we capture in the form, not a specific email... how can I do this