Is there any way to keep bullet points (from bulleted lists using Rich Text Editor Mode) within a Text Area when exporting to PDF?

  • kyoprogram
    Asked on September 2, 2015 at 4:19 PM

    Within a Text Area, we are enabling the Rich Text Editor Mode and having the user create bulleted lists.  Upon submission, we can see the bullet points appear in e-mail submission.  However, when we export the submission to PDF, the bullet points disappear.  Is there any way to keep the bullet points within the export?

    Jotform Thread 653797 Screenshot
  • Boris
    Replied on September 2, 2015 at 8:14 PM

    I see and understand what you mean. After rich text with an unordered list is submitted, it can only be visible as rich text where HTML is supported.

    So we can see it in email notifications:

    Is there any way to keep bullet points (from bulleted lists using Rich Text Editor Mode) within a Text Area when exporting to PDF? Image 1 Screenshot 50

    And we can see them in HTML reports:

    Is there any way to keep bullet points (from bulleted lists using Rich Text Editor Mode) within a Text Area when exporting to PDF? Image 2 Screenshot 61

    However, we don't see the rich-text bullet points in the PDF or Excel formats of our submissions, since these technologies do not directly support HTML:

    Is there any way to keep bullet points (from bulleted lists using Rich Text Editor Mode) within a Text Area when exporting to PDF? Image 3 Screenshot 72

    On a contrary to unordered lists, ordered lists do display correctly numbered in the PDF submission:

    Is there any way to keep bullet points (from bulleted lists using Rich Text Editor Mode) within a Text Area when exporting to PDF? Image 4 Screenshot 83

    I will forward this to our developers as a feature request - to have unordered lists displayed with bullet points even in PDF and possibly other formats of your submissions. We can't give you any estimates on when or if this might be implemented, but we will make sure to let you know through this thread as soon as we have such an option available.

    Thank you.