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    Expiration Date has incorrectly formatted example under Deutsch language

    Asked by Pilgerschaft on September 03, 2015 at 10:03 AM

    I can´t enter expiration date - why?

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    Answered by Boris on September 03, 2015 at 12:28 PM

    Are you talking about the Expiration Date feature under Form Limits?

    You should put the full date in year-month-day format, followed by the exact hour and minute of when the form is to expire. As an example, you can set it to tomorrow by using 2015-09-04 12:00

    I will quote the relevant part of our guide describing the Expiration Date feature:

    -The date format is YYYY-MM-DD. Therefore, the date 2012-09-07 is September 7, 2012 (not July 9, 2012)

    -The time was entered in the 24 hour format (no "AM" or "PM" included)

    -The time is US Eastern Standard Time (server time, not your computer time)

    -Time must be entered at least 5 hours before the expiration time (if the expiration time is 17:00 the expiration time must be entered maximum at 12h).

    I hope this helps. Please let us know if you need further assistance, in which case please let us know which form you are trying to limit and at what time should it expire, and we will be happy to help.

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    Answered by Pilgerschaft on September 03, 2015 at 03:10 PM

    Thank you,

    but in my version is the "example": 30.10.2012 13:00. See the grafik.

    When I enter it as described in the reply , it works - and it´s ok for me.

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    Answered by Boris on September 03, 2015 at 04:28 PM

    Thank you very much for letting us know, and we are sorry for the inconvenience. I can see that, when your language is set to German, the example date is shown as day.month.year, which is incorrect.

    The example should be displayed as year-month-day instead, as this is how our system is designed to recognize Form Limit entries.

    I have forwarded it to our second level support for fixing this translation, which will hopefully help avoid confusion with other users in the future. Thank you very much!