When I send an email, how can I see when the recipient opens or reads m

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    Asked on September 03, 2015 at 10:40 AM

    When I send an email, how can I see when the recipient opens or reads my message

    This is a re-post of a comment on Setting up Email Notifications

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    Answered on September 03, 2015 at 01:33 PM

    We do not offer any tracking services for our Email Notifications and Autoresponders. If you wish to track your users opening of your email alerts, you will need to add such tracking manually.

    As an example, you can add a tracking image to your Email alerts, and add some of the form fields to the link of the image as URL parameters. I would recommend using the Submission ID, as this is a unique piece of information we create for each submission.

    You can add Submission ID as an URL parameter to your notification by adding something like this at the end of the URL of your image:


    You will then have to capture any queries on your own server for this image, and see from the URL parameters (submissionID) which person has opened it (the ID).

    As this is a bit technical to set up, you may need to hire a third-party developer to help you set it up. I hope this helps with tracking your submission emails.

    Please let us know if you need further assistance.

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    Answered on December 13, 2016 at 11:37 AM

    I wonder how it's possible?


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    Answered on December 13, 2016 at 01:15 PM


    We would like to make sure that you are properly assisted and in order for us to do that, we have moved your question to a new thread to avoid confusion. Aside from this being an old thread, we would like for our users to have a thread of their own for every question/inquiry they have.

    Please click this link to go to the new thread. 

    Thank you.