What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please Help - Account Suspended

    Asked by Nicholas Boyes-Hunter  on September 03, 2015 at 10:55 AM

    HI,

     

    Please help- my account has been suspended due to supected phoshing.  Howver I think it was more likely to do with the fact I was messing with diff browsers and pre-populating and releasing API keys.

     

    Could you please re-instate so I can continue to build my forms.

     

    Thanks

     

    My Forms thanks my account and
  • Profile Image
    JotForm Support

    Answered by david on September 03, 2015 at 01:36 PM

    Hi,

    I checked your account and it appears to be active.  If it was suspended, it was likely due to your form entitled "Header Dropdown Login".  We do not allow for the collection of usernames or passwords through our forms and login forms are not possible.  I would suggest removing that form or changing the title and form collapse label in the form to something other than "login".