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    Formatted phone number field does not display properly on an iPhone

    Asked by RBooher on September 03, 2015 at 01:01 PM

    Me too. I'm using iFrame Code.

    I have one form where the formatted phone number field does not display properly(truncated window) on an iPhone (latest updates for IOS) but it does display properly on an iPad(latest IOS) and my MacBook Pro.

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    JotForm Support

    Answered by Kiran on September 03, 2015 at 01:27 PM

    I've checked your JotForm using iPhone 6 plus simulator and it seems that the phone number field displayed normally.

    If you want to increase the width of the field, please inject the following CSS code to your JotForm and see if that helps.

    @media screen and (max-width: 480px), screen and (max-device-width: 768px) and (orientation: portrait), screen and (max-device-width: 415px) and (orientation: landscape){

    #input_31_full {

    min-width : 150%;


    If you are referring to something different, please let us know. We will be happy to help.

    On the other hand, I also notice that your JotForm is collecting credit card information using plain text fields which is not allowed through JotForm. Such forms are considered as phishing forms and the account will be suspended. Please go through our terms of usage for more information on phishing. It is required to use one of our payment tools to receive payments on your JotForm. These payment tools comply with PCI/DSS security standards.

    We request you to remove the guilty fields from your JotForm immediately and integrate one of the payment tools available.


    Thank you!!