Glitch with conditions

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    cpcards
    Asked on January 02, 2012 at 12:21 PM

    Hello,

     

    I am creating a form here: http://www.jotform.com/form/20014336276?

     

    I would like certain options to only be available if certain items have or havent been clicked on.

     

    If you select 760 microns thick

     

    then select no optional extras, the list of optional extras correctly disappears

     

    If you then select 420 microns thick, then reselect 760 microns thick

    the option for holes/slots is now displayed (it should not be)

     

    I have entered a condition that if 420 micron thick is selected then holes and slots are not available but this seems to be causing the system to glitch.

     

    Please advise ASAP

     

    Thanks

     

    Paul

  • Profile Image
    NeilVicente
    Answered on January 02, 2012 at 04:07 PM

    Paul,

    Have you sorted this problem already? Upon inspecting your form, the issue you describe does not seem to appear.

    Is there anything else you need help with?

  • Profile Image
    cpcards
    Answered on January 02, 2012 at 04:12 PM
    Hello,
    Yes I solved it a few minutes ago.
    I didn't realise that if I didn't want a field to display under more than one condition then it had to be entered within the same one rule.
    I have 2 or 3 rules that applied to the same fields under different circumstances.
    It now works fine, however it is rather slow and tedious to modify the conditional rules.
    Paul
  • Profile Image
    cpcards
    Answered on January 03, 2012 at 05:33 PM
    Hello,
    I have managed to correctly configure the questions with conditions but I am noticing they don't always work.
    Here is a form that does work most of the time http://form.jotform.com/form/20010012338
    For example, if you click no optional extras, the list of optional extras available should disappear, however, sometimes this doesn't happen.
    Paul
  • Profile Image
    NeilVicente
    Answered on January 03, 2012 at 05:42 PM

    Sadly, I am not able to recreate the problem you described. Are you using the form as standalone, or is it embedded somewhere? If embedded, can you please tell us the exact URL of the page where it is located?

  • Profile Image
    cpcards
    Answered on January 03, 2012 at 05:46 PM
    Hi,
    It is embedded here:
    http://www.cpcards.co.uk/quotationfullcolour.html
    and also here:
    http://www.cpcards.co.uk/fullcolourprices.html
    I have just tried it now and it was fine, I then refreshed the page and it wouldn't hide the optional extras when I had selected 'no optional extras' (see screen grab attached)
    Thanks
    Paul
  • Profile Image
    NeilVicente
    Answered on January 03, 2012 at 06:05 PM

    I checked your webpages and found out that they contain other scripts. That might be the reason as to why conditions are intermittently not working.

    I suggest that you use iFrame codes to embed the form. This will isolate the form from the other elements in your page and prevent script conflicts.

    To get your form's iframe codes:

    1.  Click Setup & Embed tab
    2.  Click Embed Form button
    3.  Choose iFrame option



    4.  Copy the codes provided in the succeeding screen

     

    The downside to this is that the form will have a constant height as opposed to the dynamic height made possible by the script embed method.

  • Profile Image
    NeilVicente
    Answered on January 03, 2012 at 06:06 PM

    Please test out this solution and keep us posted with your results. Thanks!

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    cpcards
    Answered on January 03, 2012 at 06:29 PM
    Hi,
    I have used iframe on this link http://www.cpcards.co.uk/quotationfullcolour.html
    and it seems to have cured it.
    Is it the Google Analytics script that is conflicting?
    Paul
  • Profile Image
    NeilVicente
    Answered on January 03, 2012 at 07:33 PM

    After doing further tests, I discovered that the problem is not caused by a script conflict. I also found out that this bug occurs exclusively on Safari.

    With those information in mind, I submitted a ticket to notify our developers about this bug. We will let you know once this gets fixed.

    In the meantime, using iFrame codes would be ideal for your situation. Sorry for this inconvenience.

  • Profile Image
    cpcards
    Answered on January 03, 2012 at 07:46 PM
    I'm sure I got the error to occur using firefox too.
  • Profile Image
    cpcards
    Answered on January 12, 2012 at 05:59 AM
    Hello,
    Have you managed to fix the bug re: jot form and safari?
    Thanks
    Paul
  • Profile Image
    NeilVicente
    Answered on January 12, 2012 at 08:31 AM

    After conducting multiple tests, I found out that this bug is not just exclusive to Safari, but is also exclusive to your  form. The developer assigned to this ticket and myself tried to recreate the problem on a different form but to no avail.

    Going the iFrame route seems to be the more convenient option in this case. If the iFrame's height is bothering you, you can easily decrease it and set scrolling to "auto" so that scrollbars will dynamically appear only if needed.

  • Profile Image
    cpcards
    Answered on January 12, 2012 at 10:42 AM
    Hello,
    I edited the jot form settings to make the form that we receive via email to be left rather than centred.
    I did this by editing the email alert and I then selected the HTML tag.
    I changed:
    to beThis worked fine(emails were then received the with details left justified).However, I then discovered in doing so (or by simply clicking on the html button then reverting back to the wysiwyg editor WIHOUT making any changes) this causes the form to send via email options that have not been selected.I.e. if there is a question:Do you like cats?And they don't select an answer.We still receive the question in the email from jot form Do you like cats?Where as before, if a question is not answered, the question is not sent to us within the form, which keeps the received email looking neater.I have attached 2 screen grabs to show you what I mean.How can I fix this issue?Paul
  • Profile Image
    NeilVicente
    Answered on January 12, 2012 at 04:21 PM

    Hello Paul,

    Please open a new thread for your question in our support forum as it is not related to the original topic in this thread. Thank you in advance for your cooperation.

    We'll be looking forward to this new thread.