What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changing Credit Card Details

    Asked by bobbymohan on September 04, 2015 at 01:31 AM

    i click on the change credit card green button in the billing section and it takes me to an order page to buy your monthly subscription....i want to ensure that the old credit card will be wiped from your system instead of me purchasing again on a new card and then you are charging both. this is not user friendly. please advise how i actually update my credit card details.

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    JotForm Developer

    Answered by mert on September 04, 2015 at 04:45 AM

    Hi there,

    First of all, you don't need to worry about that your old credit card will be deleted once you added the new one. I investigated your account and I found that you are using Plimus/Bluesnap method for payment.

    If you want to be sure, you can change your credit card information using Bluesnap directly.

    Please follow THIS steps to make the changes.


    Let us know about the final situation.