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E-mail Notification No Longer WorkingAsked by atlspeech on September 04, 2015 at 11:58 AM
Aug 24 a user successfully submitted the form below from my website and I received notification via e-mail.
Today someone else submitted the same form and it was not sent to my e-mail. The user received a copy, but I did not.
Why am I not getting to auto response? I have not changed anything regarding the forms and their behaviors.
I have checked your email address in our email log and all submissions were sent successfully.
You can also check the email logs for yourself on this link:
Also your Email addresses is not in bounce list.
Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.
To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses
Also please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
Hope this will help. Let us know if you need further assistance.