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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-mail Notification No Longer Working

    Asked by atlspeech on September 04, 2015 at 11:58 AM

    Aug 24 a user successfully submitted the form below from my website and I received notification via e-mail.

    Today someone else submitted the same form and it was not sent to my e-mail. The user received a copy, but I did not.

    Form: https://secure.jotform.us/form/52048398098164

    Why am I not getting to auto response? I have not changed anything regarding the forms and their behaviors.

    Page URL:

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    JotForm Support

    Answered by BJoanna on September 04, 2015 at 01:30 PM

    I have checked your email address in our email log and all submissions were sent successfully.

    You can also check the email logs for yourself on this link:


    Also your Email addresses is not in bounce list.

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    Also please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues 

    Hope this will help. Let us know if you need further assistance.