Why are email alerts sending the wrong form?

  • Profile Image
    mediaspec
    Asked on September 22, 2010 at 06:14 AM

    I have set up two email alerts for a dog adoption form. One alert comes to me and is intact with the potential adoptee information included. The 2nd alert goes to the rescue organization .
    The email alert going to the organization appears as the WRONG form. Apparently, they are receiving the foster form instead of the adoption form.

    I have created only two forms: adoption and foster. Both forms are submitted to the rescue organization and to me.  HELP!  Dogs are losing homes because of this confusion.

    Thank you.
    -Katharine

  • Profile Image
    aytekin
    Answered on September 22, 2010 at 07:23 AM

    HELP!  Dogs are losing homes because of this confusion.

    :) That must be one of the best finishing lines.

     

    I am also a dog lover. On the right. :)

     

     

    I checked your forms. Both are setup to send emails to two email addresses: mediaspec.... and fidodogrescue...

    If you do not want them to receive the foster emails, log into your account, open the form on the form builder, click on "Email Alerts" button, open the "Notification 2" email and click on "Delete E-mail" button. Then save your form.