- tmirtifulAsked on September 06, 2015 at 10:14 AM
It worked in the beginning after I created the rules, worked for a while and suddenly it stopped sending emails anymore.
I would like to know how to fix this.
thanks in advance, Yoel
- ShadaeAnswered on September 06, 2015 at 04:31 PM
After reviewing your account, I am seeing that you have two conditions setup to have emails sent to two different email addresses based on the selection made in your form.
I checked both email addresses and I am seeing that there are both in our bounce list:
I have removed the email addresses from our bounce list. You should start receiving email notifications once again.
You may want to whitelist our IP addresses on your email server:Â http://support.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesÂ
I hope this helps, please inform us if you need further assistance.
- tmirtifulAnswered on August 07, 2016 at 04:02 AM
regarding this issue again, when I forward the submission from "email@example.com" to my work mail at "firstname.lastname@example.org", it doesn't reach "email@example.com", it's gets lost somewhere on the way, I checked with the company that gives us internet support at tmir.org.il and they say it doesn't pass any filter scanning what so ever.
the thing is when I forward this to a gmail maill it does go thorough. do you have any idead what can cause this?Â
I took off all of the ruling, thought it may be the problem but it's not.
- JotForm SupportWelvinAnswered on August 07, 2016 at 06:07 AM
I will address your new issue into a new thread. Here's the link:Â https://www.jotform.com/answers/900300.Â