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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    "Send email after submission" doesn't work anymore

    Asked by tmirtiful on September 06, 2015 at 10:14 AM

    It worked in the beginning after I created the rules, worked for a while and suddenly it stopped sending emails anymore.

    I would like to know how to fix this.


    thanks in advance, Yoel


  • Profile Image

    Answered by Shadae on September 06, 2015 at 04:31 PM

    Hi tmirtiful,

    After reviewing your account, I am seeing that you have two conditions setup to have emails sent to two different email addresses based on the selection made in your form.

    I checked both email addresses and I am seeing that there are both in our bounce list:

    I have removed the email addresses from our bounce list. You should start receiving email notifications once again.

    You may want to whitelist our IP addresses on your email server: http://support.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    I hope this helps, please inform us if you need further assistance.

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    Answered by tmirtiful on August 07, 2016 at 04:02 AM


    regarding this issue again, when I forward the submission from "tmirtiful@gmail.com" to my work mail at "yoel@tmir.org.il", it doesn't reach "yoel@tmir.org.il", it's gets lost somewhere on the way, I checked with the company that gives us internet support at tmir.org.il and they say it doesn't pass any filter scanning what so ever.

    the thing is when I forward this to a gmail maill it does go thorough. do you have any idead what can cause this? 

    I took off all of the ruling, thought it may be the problem but it's not.

    thanks, Yoel


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    JotForm Support

    Answered by Welvin on August 07, 2016 at 06:07 AM

    I will address your new issue into a new thread. Here's the link: https://www.jotform.com/answers/900300