What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I currently administer a public form that has multiple users. I wish to create a new form which has nothing to do with the previous form, .....

    Asked by Susan  on September 06, 2015 at 10:36 PM

    nor do I wish those people to access it. My problem is that I am unable to set up a new account using the same email address. How do I get around this??

    new form create a problem same email how
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    Answered by Sammy on September 07, 2015 at 05:03 AM

    Hello Susan,

    Are you sharing your form with other sub accounts?

    By default any new form created is not shareable by default so it wont be available to the other users unless you choose to make it so.

    Email addresses are unique to each account and cannot be used to create another on jotform, you can change the email address of the old account to a different on you will then be able to register a new account with your email address.

    To change the email access your account profile settings as shown in the screenshot below.

    Please let us know if this addresses your issue.