More than 5 minutes system hang

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    scymanagedservices
    Asked on September 06, 2015 at 11:21 PM

    Hi!  We are now testing the system, and my client just finished the survey, signed the form, and uploaded the required attachment.  When he clicked "submit", the system replied "please wait" instead of the automatic "Thank You".  It's been 5-7 minutes since the system is hanging.

    Here's the link of the survey form: http://www.jotform.me/scymanagedservices/Consent_Form

    Appreciate your assistance please.

    Thank you.

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    erhan
    Answered on September 07, 2015 at 04:15 AM

    Hi,

    First of all we are sorry for the inconvenience. I have investigated the issue but everything seemed okay to me. However, the size of the uploaded file might be the issue. As you might already know, uploading a file from your computer to our system may require some time depends on upload speed of your internet connection and size of the file you want to upload. Would you please try to send your form again with a kind of small file?

    Best.