Emails Failed Status

  • essendonmits
    Asked on September 7, 2015 at 6:02 AM

    Hi,  all of a sudden all of my emails being sent to ktrask@ktlogic.com.au have failed status. Please see attached screen shot.  Thanks

     

    Jotform Thread 656152 Screenshot
    Page URL: http://www.essendonmitsubishi.com.au/service/
  • beril JotForm UI Developer
    Replied on September 7, 2015 at 8:13 AM

    Hi,

    We are sorry for the inconvenience that may have caused. Your email address, ktrask@ktlogic.com.au is IN our bounce list. I removed it from Bounce List.

    Results shows;

    Emails Failed Status Image 1 Screenshot 30

     

    I've also checked your mail logs.Emails Failed Status Image 2 Screenshot 41

     

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.