What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT, form not working! NEED today!

    Asked by Lu on January 03, 2012 at 09:20 AM

    I'm having a difficult time with the paypal part of my form and just getting an oops page when trying to submit a test to it...

    Page URL:

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    Answered by fxr on January 03, 2012 at 09:55 AM

    I have issued an alert to our developers about this problem. 

    We should hopefully see it resolved quite soon.

    Sorry about any inconvenience.


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    Answered by erezv1 on January 03, 2012 at 10:18 AM

    I too am getting an "oops" error with my form when it's supposed to redirect to paypal.  Any timetable on when it will be resolved?

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    JotForm Founder

    Answered by aytekin on January 03, 2012 at 10:35 AM

    We found the reason for the bug and our developers are working on it right now. Thanks for your patience. 

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    Chief Technology Officer

    Answered by eee on January 03, 2012 at 10:38 AM


    Problem is fixed now,

    Kindest Regards,


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    Answered by PoppiesBlooming on January 03, 2012 at 11:52 AM

    THANK YOU!!! Just to let you know, our charity uses your forms exclusively and we LOVE them. We are so thankful for all you do for us and definitely would have a more difficult time of things without you! And... most charities have few to do the work of many so something that reduces our work IS so needed and you provide so much for us, we're so thankful!