What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form submissions going to Gmail promotions folder.

    Asked by Jason  on September 08, 2015 at 05:34 AM


    For the last 14 months my form submissions have arrived in my Gmail Primary folder but as of yesterday they are going into my Promotions folder.  I have not made any changes to the form etc.

    Is this happening to anyone else? It's not the end of the world but a bit annoying


  • Profile Image
    JotForm Developer

    Answered by mert on September 08, 2015 at 07:05 AM


    Could you please set your notification email settings like this:


    If it won't work, please contact us again.

    Have a nice day.