What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails are going to spam folder

    Asked by vpfcase on September 08, 2015 at 07:33 AM

    Salve,

    da un po' di giorni le email che ricevo dal form sono segnalate come spam, come mai?

     

    Resto in attesa.

    Grazie

    Roberto

    email in
  • Profile Image
    JotForm Support

    Answered by beril on September 08, 2015 at 08:09 AM

    Hi,

    English:

    If you find them there, please mark them as not spam in order to not go into the folder any more.

    To avoid it in future, I would suggest you to checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses

     Also please check this guide: 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

     

    Italian:

    Se li trovate lì, si prega di contrassegnare come non spam per non andare nella cartella più.

    Per evitare in futuro, io vi consiglio di controllare questa guida: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses.

    Anche prega di consultare questa guida:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues.

    Se avete qualche domanda o problemi, non esitate a contattarci. Saremo lieti di aiutarvi.