What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    password reset is not working? I am not getting the email jotform to reset

    Asked by Latisha  on September 08, 2015 at 08:48 PM

    SimplyBeChic is my username

    email is orders@simplybechic.com

  • Profile Image
    JotForm Support

    Answered by Charlie on September 09, 2015 at 01:52 AM

    Apologies for the inconvenience.

    I checked your email address orders@simplybechic.com and it was in our bounce list which was the reason why you are not getting the email for the password reset, it is possible that your email service provider is blocking our JotMail IP addresses or domain name servers, please check this guide to avoid being on the bounce list: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    I have removed your email in our bounce list, please do try again to reset your password, here's a quick step-by-step guide:

    1. Click the "Log In" option, choose "Forgot Password".

    2. Enter the email address associated with your account, which is Orders@simplybechic.com


    3. You should then receive an email with instructions on how to do a password reset.


    Let us know if that works.