What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to have different type of Payment Option using the Form

    Asked by realfoodkitchenmeals on September 08, 2015 at 10:54 PM
    Can you set up the multiple payment form for me once and then I can emulate for my forms as they change bi-weekly.
    You can see that I would like my clients to be able to choose how they pay and when:
    PayPal immediately
    Cash or cheque upon delivery
    Etransfer prior to delivery.
    Let me know what you also think will be easiest for my clients, as in streamlined.
    payment option different payment
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    JotForm Support

    Answered by jonathan on September 08, 2015 at 10:59 PM

    Can you please clarify first if what you wanted to have is similar to what was described on the user guide: 

    http://www.jotform.com/help/120-How-to-set-up-paypal-along-with-other-payment-options

    Here is the demo form you can test to see how it works 

    http://www.jotformpro.com/form/51025977509966

     

     

    We will wait for your response.

  • Profile Image

    Answered by realfoodkitchenmeals on September 09, 2015 at 12:51 PM

    Yes. this is what i want

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    JotForm Support

    Answered by jonathan on September 09, 2015 at 10:20 PM

    Hi,

    Sorry for the delays. 

    Can you  please test this demo form http://form.jotformpro.com/form/52516545390961?

    I created the Payment Option according to the user guide.

     

     

    Let us know your feedback on it.

  • Profile Image

    Answered by realfoodkitchenmeals on September 09, 2015 at 11:46 PM
    This clone is not calculating at all?
    Shana Narciso
    shana@realfoodkitchens.com
    http://realfoodkitchens.com/
    facebook.com/RealFoodKitchens
    289-887-0576
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 10, 2015 at 05:58 AM

    Hi,

     

    I did checked the form provided by my colleague and I noticed that the Totals are not computing properly. I am currently checking your form. Please give me more time to further check this issue. I will get back to you as soon as I finish the setup of your form.

     

    Regards.

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 10, 2015 at 06:26 AM

    Hi,

     

    Can you check this cloned form that I have created - http://www.jotformpro.com/52522568246963? I have setup the Paypal Payment in the form.

     

    Do let us know if you need further assistance.

    Regards.

  • Profile Image

    Answered by realfoodkitchenmeals on September 10, 2015 at 10:46 AM
    Thank you very much Chriistian!
    This seems to be working and I have cloned it as:
    http://www.jotform.ca/realfoodkitchenmeals/SEPT_17_ORDER_FORM
    Please take a look here and see how I would also get the $8 delivery charge on the calculation if they were to choose that option.
    Thank you, Shana
    Shana Narciso
    shana@realfoodkitchens.com
    http://realfoodkitchens.com/
    facebook.com/RealFoodKitchens
    289-887-0576
    ...
  • Profile Image
    JotForm Support

    Answered by david on September 10, 2015 at 01:08 PM

    I changed your radio button for the delivery fee to a checkbox.  This was to allow your users to remove their selection if they made it in error.  After I added the checkbox, I assigned a calculation value of 8 to the selection:

    I then added that field to the total calculation:

    If the selection is made, 8 will be added to their total.

    Here is the resulting form:

    http://form.jotformpro.com/form/52524823539964

    If you have any further questions, let us know and we will be happy to help.

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    Answered by realfoodkitchenmeals on September 10, 2015 at 01:46 PM
    HI there. I have just sent out and embedded the following so how do I get your new form in there without changing my coding? Can you do it for me quickly? Thanks. http://www.jotform.ca/realfoodkitchenmeals/SEPT_17_ORDER_FORM
    Shana Narciso
    shana@realfoodkitchens.com
    http://realfoodkitchens.com/
    facebook.com/RealFoodKitchens
    289-887-0576
    ...
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    JotForm Support

    Answered by jonathan on September 10, 2015 at 03:26 PM

    I applied the changes to your jotform http://form.jotform.ca/form/52523789034257?

     

    I added the Calculation value as well

     

    So every time the item is checked/selected

     

    it will add to the sub-total

     

    Please let us know if there is more we can help you with.

     

    Thanks.

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    JotForm Support

    Answered by jonathan on September 10, 2015 at 03:34 PM

    I apologize if my latest response had been sent multiple times to you (your email). My browser get hanged up when I was sending the response. I hit the send option more than once thinking the message did not reached you. I just noticed that it actually did more than once.

    Please just remove the duplicates of the response in your email.

    Thank you. 

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    Answered by realfoodkitchenmeals on September 13, 2015 at 03:46 PM
    hi there. The calculations in my form are not correct. It is inputted as you had noted and the numbers are correct. Please help, my whole spreadsheet is incorrect. Thank you.
    Shana Narciso
    shana@realfoodkitchens.com
    http://realfoodkitchens.com/
    facebook.com/RealFoodKitchens
    289-887-0576
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 14, 2015 at 01:41 AM

    Hi,

     

    I have noticed that you had a disabled condition because of a deleted field. See screenshot below.

     

    I cloned your form and edited the conditions. See screenshot below.

     

    Check my cloned form and see if it works for you. http://support.jotform.com/form/52561480280957

     

    Do let us know if you need further assistance.

     

    Regards.

  • Profile Image

    Answered by realfoodkitchenmeals on September 14, 2015 at 09:47 AM
    Hi there.
    The calculation is still not working on your cloned form? All of the calculations are wrong in the forms submitted so now I have to go through and check each one? Is there anyway to adjust this.
    Maybe call my cell (below) and we can talk about what options there might be or if you can fix something on your end that would be great.
    Shana Narciso
    shana@realfoodkitchens.com
    http://realfoodkitchens.com/
    facebook.com/RealFoodKitchens
    289-887-0576
    ...
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    JotForm Support

    Answered by david on September 14, 2015 at 11:43 AM

    Unfortunately, we do not currently offer phone based support.  I checked your calculation and it appears to be working correctly.  May I ask, what is wrong about the calculations?  I noticed the price for the meatballs was off a bit but only by a little.  I have corrected that in my clone:

    http://support.jotform.com/form/52564502764962

    That was the only one I could find that was incorrect.  Your other values look right.  I am not sure what are you referring to by all the calculation being wrong.  If you could let us know which items are not calculating correctly we will be happy to adjust them.

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    Answered by realfoodkitchenmeals on September 14, 2015 at 12:47 PM
    You found the error in my calculations! With that one wrong, anyone that ordered meatballs totals are off….
    But some people’s totals are off by $15 and $20?
    Can you see my submissions? If so, please look there to see what the problem might be.
    Shana Narciso
    shana@realfoodkitchens.com
    http://realfoodkitchens.com/
    facebook.com/RealFoodKitchens
    289-887-0576
    ...
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    JotForm Support

    Answered by david on September 14, 2015 at 01:56 PM

    If you could let me know which total were incorrect, I can find out exactly why they were.  All the fields I checked produced the correct totals.  The only ones I was able to find that were off were the meatballs.

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    Answered by realfoodkitchenmeals on September 22, 2015 at 02:47 PM
    HI David.
    I am working on the following form and since i have cloned another form from one that the support team gave to me, it is too spaced out?
    https://www.jotform.com//?formID=52588607260258
    Order form october 1 (v1)
    How do i decrease the spacing and tighten up the form?

    thanks.
    ...
  • Profile Image
    JotForm Support

    Answered by david on September 22, 2015 at 03:20 PM

    Since your new question is different than the original, I have moved it to a thread of its own.  I will follow up here shortly:

    http://www.jotform.com/answers/668153