What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why delay payment notification forms?

    Asked by omegatx on January 03, 2012 at 04:19 PM

    I know this question has been asked before, but having payment forms held until we manually release them is a pain. I do not know how this issue effects others, but we use PayPal. Obviously, PayPal sends us a notice immediately when someone completes a sale. So we know the transaction took place. So why wait to go in and release the form? Why not have both notifications come together?

    There is another reason why we would prefer the form come through immediately. Occasionaly we have had a visitor complete the payment form, but the PayPal interface fails to work for them. Without the released Jot Form, we have no idea there was an attempt to complete a sale. Sometimes days pass and then a customer contacts us and asks why they have not heard from us. If the payment Jot Forms were sent immediately and we failed to receive a corresponding alert from PayPal, we would know to check with the customer. In our case we are not receiving large quantities of payments each day. So we do not visit the Jot Form site except to create and edit forms.

    In any case, that's our 2 cents on the matter. What do you think?

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    JotForm Support

    Answered by NeilVicente on January 03, 2012 at 04:51 PM


    A lot of users have requested that incomplete submissions be able to send notifications to form owners. I think our developers have taken that request into consideration. However, our development team have been very busy lately, with a heavy workload to boot.

    Thus, we are not able to tell if and when a request is to be implemented. In any case, we will notify you on the movement of that request.

    Thanks a lot for your valuable input.

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    Answered by ocsonoma on June 14, 2013 at 08:07 PM

    +1 on omegatx's issue.

    Our sales processes are being stunted by having to wait 24 hours to receive an automated email with the Jotform form data.

    Please send the automated emails right away. I'll do a PM to explain out situation further.




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    JotForm Support

    Answered by EltonCris on June 14, 2013 at 09:27 PM


    Notification alert on "Incomplete Payments" is now possible. 

    If this isn't your concern all about. Please post your concern in a new thread and provide further details so we can assist you properly. Thanks!