What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Secure Transmission? How do my clients know they are transmitting securely other me just stating it?

    Asked by scottumbel on September 22, 2010 at 04:59 PM
    ssl forms secure forms
  • Profile Image
    JotForm Founder

    Answered by aytekin on September 23, 2010 at 11:33 AM

    When they are no a secure form the browser should show a lock icon. That's how they can see that it is secure. they can also see the "https" in the URL.

  • Profile Image

    Answered by inetsatellite on October 13, 2010 at 10:52 PM

    What if your form is embeded in the code and you don't have a ssl on your site?

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 14, 2010 at 07:29 AM

    In that case the form will be submitted securely, but your user will still see http:// in the URL.

  • Profile Image

    Answered by gclinton on March 17, 2011 at 04:52 AM

    Just to be clear - does this mean that, for example, a person fills out a form and uploads a file. I've embedded the form in my website that is NOT served over https. The form itself is checked "secure form". Does this mean that the file will be uploaded to my Dropbox securely? 

  • Profile Image
    JotForm Support

    Answered by mliz on March 17, 2011 at 09:02 PM

    The file will still be uploaded securely since the form  itself is secure.
    Files uploaded via the form does not go through your website JotForm
    directly process the upload to DropBox.

    Hope this helps.

  • Profile Image
    JotForm Support

    Answered by KadeJM on November 02, 2016 at 09:36 AM

    We'd like to inform you that we've taken additional steps to help keep your file uploads more secure.

    Take a look at our blog https://www.jotform.com/blog/259-Keeping-Your-Uploads-Secure to read more about it.