What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is jot form freezing and not capturing web form

    Asked by Ashleer on September 10, 2015 at 03:22 AM

    Once web form is completed and submit is selected it goes to an internet connection error screen or just keeps loading but nothing is being captured when extracting a report.


    There is no problem with our internet or connectivity.



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    JotForm Support

    Answered by Chriistian on September 10, 2015 at 08:06 AM



    Are you referring to this form - http://www.jotformpro.com/form/51372809544964? I did a test submission on the form but I was not able to replicate the issue. The form was submitted successfully.


    Are you still encountering this issue? If so, can you provide us a screenshot of the error you encounter when you submit your form? If you are referring to a different form, please provide to us the link or name of the form in question or if you have embedded your form in your website, kindly provide the exact URL where you have embedded the form.


    We will wait for your response.