What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Request to downgrade from Premium to Free

    Asked by jack1746 on January 03, 2012 at 10:13 PM

    I request to cancel my premium service now and go back to free membership.

    This is in reference to Order: 62671344

    username :  jack1746

    Thank you.

  • Profile Image
    JotForm Support

    Answered by idarktech on January 03, 2012 at 11:09 PM


    I have checked your account and it was already cancelled. With this, you will no longer be billed again and will immediately stop all future scheduled payments for your JotForm subscription. Your account will stay premium until the paid period expires which is on January 24, 2012.

    Cancelling your subscription will not affect your forms and data in anyway. It will remain safe when your account downgraded to a free one.

    Please let us know if you have further questions. Thank you so much!