JotForm Banner Ad At Bottom of E-mail Alert

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    Asked on January 04, 2012 at 12:03 AM

    I wanted to know why I am getting a JotForm banner ad at the bottom of my e-mail alerts and how I get rid of it.  Please respond at your earliest convenience.  Happy New Year.



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    Answered on January 04, 2012 at 12:23 AM

    Hi bschwartz215,

    The Ad is only displayed in yout JotForm control Panel but it's not included in the email notification and the form interface. Once the Special Offer is over, the Ads will removed as well. If you are getting the Ads outside of Jotform control panel kidnly provide as the details on how it happens, a screenshot is also much appreciated.

    For further assistance, please don't hesitate to contact us! Thank you for using JotForm!

  • Profile Image
    Answered on January 04, 2012 at 11:35 AM


    i have free plan and i get the JotForm ad banner at the bottom of each email. How do i disable this? Do i have to upgrade?

    Thank you

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    Answered on January 04, 2012 at 07:07 PM


    You can remove the banners completely by clicking on the "Don't show this banner any more" link under the banner image. Also, don't you worry as it will not stay forever. When the yearly sale ends, the ads will automatically be disabled.

    Please let us know if you have further questions. Thank you for using JotForm!

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    Answered on January 07, 2013 at 03:29 PM


    I am planning to pay for my account and I want to be sure of :

    1- There will be no more account disabling or suspension. I hope it will work flawlessly and I won't have to contact support for this issue in the future.

    2- No jotform banners will be displayed on the forms. At the present there no banners displayed on the forms and I am happy with that.

    Thank You

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    Answered on January 07, 2013 at 07:45 PM

    1. As long as you don't make a phishing form , your account will remain ok. The difference on paid accounts is that if we find a phishing form, we will always ask before to suspend , so they get MANUALLY suspended if no response is giving after 48 hours. In other words forms will never get suspended automatically

    2. Jotform Banners are NEVER displayed on Forms, even for Free accounts. The banner you saw was in the email alert , which is something you get into your email inbox.  So rest assured this will not happen on any live form

  • Profile Image
    Answered on January 11, 2013 at 09:12 AM

    I logged into my account today and updated my form. I am surprised that jotform banner is inserted in my form. I am a paid customer and you stated that the banner is NEVER displayed on the form.

    Please fix this. I am going to copy the code and embed it in the website.

    Just to let you know that I liked jotform and paid for it because there was no jotform banners on the forms. How come the banner is there now ?


  • Profile Image
    Answered on January 11, 2013 at 09:40 AM


    Reffering to this form from your account: You have the Image Field on this form, by default, the image field contains the Jotform Logo:


    You can always remove that, just edit your form and click on the image field then click "X" button to delete.


    Thank you.

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    Answered on January 11, 2013 at 09:52 AM

    Thank you.

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    Answered on January 11, 2013 at 10:04 AM

    You are welcome. Cheers!