PayPal Integration Not Showing on Live Form Anymore

  • prosam
    Asked on September 10, 2015 at 9:43 AM

    It was working fine since 2011 but now it's not showing at all. As you can see below, the payment option is in the form editor but missing from the live version. What is going on?

     

    PayPal Integration Not Showing on Live Form Anymore Image 1 Screenshot 30

    PayPal Integration Not Showing on Live Form Anymore Image 2 Screenshot 41

  • David JotForm Support Manager
    Replied on September 10, 2015 at 12:00 PM

    It does not longer show because it is conditioned to show based on a response entered in a field which has been already deleted:(see animated image below)

    PayPal Integration Not Showing on Live Form Anymore Image 1 Screenshot 20

    Simply delete that condition, click on Finish and saver your form, in order for the Paypal integration to be shown.

    If you need anything else, please open a new thread, we will be glad to assist you.

  • prosam
    Replied on September 10, 2015 at 12:33 PM

    But I've never setup a condition before. Like I said. It was working just fine for years and now in the last couple of weeks a condition pops up? From where?

  • Ben
    Replied on September 10, 2015 at 2:52 PM

    It could have been there for a long time and was not noticed since it seemed to be working, but as my colleague mentioned, once the field got removed that was causing it to be shown / hidden, the issue seems to have popped out.

    If you want, you can take a look at the Form Revision history to see when this might have been added - which might give you a bit more details as who could have added it to your form and when.

    You can see more about the Form Revision history here: How to View Form Revision History