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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Integration Not Showing on Live Form Anymore

    Asked by prosam on September 10, 2015 at 09:43 AM

    It was working fine since 2011 but now it's not showing at all. As you can see below, the payment option is in the form editor but missing from the live version. What is going on?

     

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    JotForm Support

    Answered by BDAVID on September 10, 2015 at 12:00 PM

    It does not longer show because it is conditioned to show based on a response entered in a field which has been already deleted:(see animated image below)

    Simply delete that condition, click on Finish and saver your form, in order for the Paypal integration to be shown.

    If you need anything else, please open a new thread, we will be glad to assist you.

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    Answered by prosam on September 10, 2015 at 12:33 PM

    But I've never setup a condition before. Like I said. It was working just fine for years and now in the last couple of weeks a condition pops up? From where?

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    Answered by Ben on September 10, 2015 at 02:52 PM

    It could have been there for a long time and was not noticed since it seemed to be working, but as my colleague mentioned, once the field got removed that was causing it to be shown / hidden, the issue seems to have popped out.

    If you want, you can take a look at the Form Revision history to see when this might have been added - which might give you a bit more details as who could have added it to your form and when.

    You can see more about the Form Revision history here: How to View Form Revision History