Why did my form suddenly stop sending emails

  • Profile Image
    ggreen
    Asked on September 10, 2015 at 11:14 AM

    - 5 messages have been sent today but have not been received by any of the email addresses listed on the form. All previously worked ...Wed 1:15am is the last message received by our client and our CC.   I just did a test message, that was also not received. When i do a test from the email setup page, THAT i did get. I am just not getting the ones from the submission form. 

  • Profile Image
    Jeanette
    Answered on September 10, 2015 at 02:26 PM

    The problem I see with that form is that you have setup custom sender email address via SMTP, so my recommendation would be for you to use this workaround if you still want to use your custom sender email.

    Otherwise, changing the sender email address to any of our default ones (noreply@jotform or noreply@formresponses.com ) can be another solution.

     

  • Profile Image
    Sammy
    Answered on September 10, 2015 at 02:35 PM

    I have checked the mail logs for the following recipient emails.

    ggreen@telnetww.com
    support@superiorcontact.net
    pfn@superiorcontact.net
    support@pfnllc.net

    All the emails are being successfully delivered,there are no failure messages, kindly try the approach suggested in the above thread and let us know of the outcome.