What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error pops up after submitting a Jotform

    Asked by AllisonHubbard on September 10, 2015 at 12:16 PM

    We´ve been having some trouble with the jotform app when sending audits. Most of our merchandisers are able to send the audit without any trouble but sometimes when they send the audit an error occurs (screenshot attached). When this happens I don´t receive the audit. 

     

    This is for the 

    Page URL:
    http://www.jotform.us/form/42334233783150

    Screenshot
    JotForm after a style size app
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    JotForm Support

    Answered by BJoanna on September 10, 2015 at 02:49 PM

    I have tested your form and I was not able to reproduce mentioned problem. When I submitted your form I got redirected to Thank you page.

    I have cleared your forms cache, kindly try submitting again.  You can check this documentation on what that error might be related to: MySQL Gone Away Error.

    Maybe it was temporarily error. Is there any particular device on which you are getting this error when you submit your form? 

    Looking forward to your reply.