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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal thank you page

    Asked by sudsport on September 10, 2015 at 02:24 PM

    Hi,

    since this afternoon I do not get the basic registration message when user decide to pay with Paypal, I only received the jotfom thank you page message and PayPal payment confirmation message on all my active forms.

    I tested the email notification using the "test e-mail" button and it's working properly.

    Is there anything wrong on your end?

    Thanks for your help,

    Regards,

    Georges

     

    Other form with the problem since this afternoon:

    http://sud-sport.com/inscriptions_formulaire.php?course=51411723490953&nom_course=SEMI-MARATHON%20DES%20VENDANGES%202015&h_forms=640

    Page URL:
    http://sud-sport.com/inscriptions_formulaire.php?course=51244921438959<br/>&amp;nom_course=LES%20KM%20DE%20SAINT-GELY%202015&amp;h_forms=840

    thank problem message thanks all
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 06:11 PM

    Our developers are aware of this email problem and they should fix this soon.

    In the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com / noreply@formresponse.com in your email notification.

    Otherwise:

    2. Use Mandrill to keep using the custom sender email address

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     Also, please refer to this guide for general information about how to properly setup an email notifier

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues