PayPal thank you page

sudsport

Asked on September 10, 2015 at 2:24 PM

Hi,

since this afternoon I do not get the basic registration message when user decide to pay with Paypal, I only received the jotfom thank you page message and PayPal payment confirmation message on all my active forms.

I tested the email notification using the "test e-mail" button and it's working properly.

Is there anything wrong on your end?

Thanks for your help,

Regards,

Georges

Other form with the problem since this afternoon:

http://sud-sport.com/inscriptions_formulaire.php?course=51411723490953&nom_course=SEMI-MARATHON%20DES%20VENDANGES%202015&h_forms=640

Page URL: http://sud-sport.com/inscriptions_formulaire.php?course=51244921438959&nom_course=LES%20KM%20DE%20SAINT-GELY%202015&h_forms=840
Jeanette JotForm Support

Replied on September 10, 2015 at 6:11 PM

Our developers are aware of this email problem and they should fix this soon.

In the meantime please use any of these workarounds:

1. Change the sender email to noreply@jotform.com / noreply@formresponse.com in your email notification.

Otherwise:

2. Use Mandrill to keep using the custom sender email address
http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

Also, please refer to this guide for general information about how to properly setup an email notifier

http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues