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switchboardllcnowAsked on September 10, 2015 at 3:31 PM
Hi!
I've created a confirmation email to be sent to a user/customer after he or she makes a purchase. The sender email address has been approved. However, every time I test the form submission, I don't receive a confirmation. Any ideas? -
Jeanette JotForm SupportReplied on September 10, 2015 at 7:08 PM
Our developers are aware of this email problem and are working on it.
In the meantime please use any of these workarounds:
1. Change the sender email to noreply@jotform.com OR noreply@formresponse.com in your email notification.
Otherwise:
2. Use Mandrill to keep using the custom sender email address
http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-AddressAlso, please refer to this guide for general information about how to properly setup an email notifier
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
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Jeanette JotForm SupportReplied on September 10, 2015 at 7:10 PM
Checking deeper, I see you already have setup the sender email address to one of our default ones.
In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender· jotform.com· email.amazonses.com· amazonses.com· jotform.co· secure.jotform.co· s3.amazonaws.com· static-interlogyllc.netdna-ssl.com