JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
receiving the second form, but not the firstAsked by chankins on September 10, 2015 at 06:04 PM
This is actually two forms. After the first one has been filled out, the user is redirected to a second form. Up until this week, we have been receiving both forms just fine.
Beginning this week We are receiving the second form only, but not the first.
Are your referring to the Notification email being sent to the email address - email@example.com for both of your forms (http://form.jotform.us/form/50784755647166 and http://form.jotform.us/form/51675654381159)? I checked the mail logs of email firstname.lastname@example.org and the Notification emails are being sent successfully.
You can also check your form's Email History on your end. You can follow the instruction provided in this article: How to view all your form Email History. Can you try to check the spam folder of your email? The email might be on the spam folder.
We will wait for your response.