What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications

    Asked by debralcamp on September 10, 2015 at 06:28 PM

    Just so you are aware your solution below will not work for many of us as email filters of many companies block emails coming through from generic addresses. Thank you for posting that you are working on it.  I was beginning to panic.

    TO ALL OF USERS: Our developers are working in the current issue with email notifications and custom sender email addresses. To quickly resolve this please change the Email address in Sender field tonoreply@jotform.com OR noreply@formresponse.com Or apply this other method:





    Thank you for yor patience, we expect to have this resolved soon

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    JotForm Support Manager

    Answered by Jeanette on September 11, 2015 at 12:30 AM


    First of all, please accept our apologies for all these inconveniences.

    Our developers are aware of this problem with email notifications and are working to fully fix it.

    There are two inconveniences at the moment:

    1. Custom sender emails.

    To quickly fix it, there is a explanation here (where mandrill is one option


    2. Using the option Attach PDF.

    For those having this configuration you will have to un-check the option to disable it until the problem is fixed.

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    JotForm Support Manager

    Answered by Jeanette on September 11, 2015 at 12:45 AM

    We have been informed by our developers that this problem is now fixed.

    Please open a separate thread is the issue continues in your end.

    Kind regards.