What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Attach PDF function in the email notifications is not working

    Asked by Gabriel on September 11, 2015 at 12:35 AM

    PDF attachment is missing when receiving e-mail notification

    pdf attachment pdf attach email notifications notifications attach pdf
  • Profile Image
    JotForm Support

    Answered by Jan on September 11, 2015 at 08:06 AM

    I was able to replicate your issue. I tried creating an email notification and enabled the "Attach PDF". However, there is no attached file when I received the notification. 

    Let me escalate this issue to our developers. They are already aware about the problem and currently working on it. We will let you know via this thread once an update is available. 

    Thank you for your patience.

  • Profile Image

    Answered by criterions on September 11, 2015 at 10:06 AM

    Having the same issue. Please address quickly as this is impacting my workflow significantly.

  • Profile Image
    JotForm Support

    Answered by david on September 11, 2015 at 02:34 PM

    According to our developers, this should now be fixed.  If you have any further trouble with adding the PDF attachment to your notifications, let us know and we will be happy to have another look.

  • Profile Image

    Answered by vasupport on September 13, 2015 at 04:12 AM

    Hi Guys! Its working now like a charm! JotForm really rocks! Thanks! :)

  • Profile Image
    JotForm Support

    Answered by Jan on September 13, 2015 at 05:40 AM

    Thank you for your confirmation. Let us know if you need any help. Thanks again.