What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account suspended for Phishing

    Asked by jimmi_10 on September 11, 2015 at 04:08 AM

    Hi,

     

    I tried to use my JotForm account on the weekend and was suspended due to phishing. I have never been involved, nor intend to, be involved in any phishing scams.

     

    I have payment details which I am organising to set up for a business idea I am starting, but have not sent my JotForm link to anyone yet.

     

    Could you please tell me why I have been suspended?

    JotForm payment details scams jotform account
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    JotForm Developer

    Answered by erhan on September 11, 2015 at 04:16 AM

    Hi,

    One of your forms has an input, text box, asking users to enter a password. Our phishing filter have caught your form and suspend your account automatically for this reason. My colleagues have already whitelisted your form, and re-activated your account. We are sorry for the inconvenience.

    Please do not hesitate to contact us for any further issues.

    Best.