What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form with hidden payment field stops on the blank page when reCaptcha is used

    Asked by amsci on September 11, 2015 at 01:59 PM

    Hello everybody, I have a BIG problem.

    Forms (which have existed for several months) do not work anymore.

    The user fills out the form, send it but is not redirected to paypal page, loading hangs in the following page

    https://submit.jotformpro.com/server.php

     
     
    Urgent problem because many people try to sign up and pay but fail
     
    Regards
     
     
    Page URL:
    https://secure.jotformpro.com/form/50154299483966

  • Profile Image

    Answered by amsci on September 11, 2015 at 03:28 PM

    Another information. The form that don't have payment inside work good and don't have problems. 

    The form with payment don't work and when I go in the encompleat payment I don't See the registration of user

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    JotForm Support

    Answered by EltonCris on September 12, 2015 at 12:01 AM

    Thanks for the information and apologies for the inconveniences caused. We will check this and get back to you with updates.

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    JotForm Support

    Answered by EltonCris on September 12, 2015 at 12:12 AM

    After thorough investigation, I was able to reproduce the problem. The culprit is the reCaptcha field when added on hidden payment field. I have now raised this to our developers for a resolution. You will be informed here once this is resolved. For now, you may consider removing the reCaptcha field on your form or switch it to normal captcha.

    Example:

    Thanks!

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    JotForm Support

    Answered by NeilVicente on September 14, 2015 at 03:44 AM

    Update:

    We have just released a fix for the problem you have reported. Your form should work normally from here on out.

    Please accept our apologies for any inconveniences caused. 

    Thank you very much and have a good day!

     

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    Answered by amsci on September 14, 2015 at 09:22 AM

    Ok, Thank you