What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Delete Submission App not picking up correct Submission

    Asked by jasonhamlin on September 11, 2015 at 06:48 PM
    We have a similar need for sensitive information being uploaded and we want to just keep that in our Google Drive environment.
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    JotForm Support

    Answered by jonathan on September 11, 2015 at 06:58 PM

    Hi,

    Can you please confirm that you were not able to make the Auto Delete Submission work on your form?

    Currently, there is indeed some issue with the auto delete app. It sometimes doesn't get triggered when it was suppose to. It is not working consistently. But it is not consistent for different user as well.

    A bug thicket report had been submitted about it already.

    As an alternative, you can also manually delete them for now after confirming submisison had been transferred to your Google Drive already.

    We will wait for your confirmation response.

     

    Thanks.

     

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    Answered by djflorence on June 08, 2016 at 09:10 AM

    Having the same issue here.  It sometimes does not trigger and I have to manually delete the submission.  Has there bin a fix to the issue.

     

    Thanks

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    JotForm Support

    Answered by EltonCris on June 08, 2016 at 10:34 AM

    @djflorence

    One of my colleagues will be on your main thread shortly https://www.jotform.com/answers/856059. Stay in touch!