What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to issue Refund in Paypal Payment

    Asked by yekcutsmichael on September 12, 2015 at 01:10 AM

    Hello I was having issues with the IPN connection to Pay-Pal. the funds are stuck with JotForm. How do I refund these funds back to the purchaser asap when the item is stuck in the ( INCOMPLETE STATUS). This has been a major pain.

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    JotForm Support

    Answered by jonathan on September 12, 2015 at 09:27 PM

    If my understanding of your question is correct, you were referring to the refund on the Paypal side.

    Can you please check this guide from Paypal



    Let us know if you need further assistance.