How to issue Refund in Paypal Payment

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    yekcutsmichael
    Asked on September 12, 2015 at 01:10 AM

    Hello I was having issues with the IPN connection to Pay-Pal. the funds are stuck with JotForm. How do I refund these funds back to the purchaser asap when the item is stuck in the ( INCOMPLETE STATUS). This has been a major pain.

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    jonathan
    Answered on September 12, 2015 at 09:27 PM

    If my understanding of your question is correct, you were referring to the refund on the Paypal side.

    Can you please check this guide from Paypal

    https://www.paypal.com/ph/cgi-bin/webscr?cmd=xpt/Marketing/bizui/SendRefund-outside

     

    Let us know if you need further assistance.