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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I have a credit card authorization for without being shut down for phising.

    Asked by Shannon Ewing  on September 13, 2015 at 07:32 PM

    I am apart of a travel agency and must collect credit card information from my clients to apply to their trips. It is not something that can use PayPal or the like. My account was shut down and someone told me it might be because I had multiple forms about credit card information. I did not realize you could only have one. What is the best way to get my account back and create a form to collect credit card information from my clients and how much they authorize me to charge. 

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    JotForm Support

    Answered by ashwin_d on September 14, 2015 at 07:08 AM

    Hello Shannon,

    Unfortunately it is not possible to achieve your requirement.

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools.

    You may like to take a look at the following guide which should allow you to enable payment authorization in PayPal, Stripe and Authorize.net:  https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have gone ahead and deleted the credit card related fields from your form and activated your account. Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!