JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If you want to downgrade your account to starter, you can do it easily with JotForm.
Here are the steps to cancel your subscription:
1) Sign in to your JotForm account.
2) Click on the person looking icon on the top right corner of your screen.
3) Click on Account.
4) Click on the Billing.
5) Click on the Starter plan.
6) It will open a new window on which you need to click Cancel Subscription button.
If you have any question or issues, please do not hesitate to contacting us. We will be glad to assist you.