Why are my notifications still being blocked?

  • Profile Image
    ComplianceChief
    Asked on September 13, 2015 at 09:49 PM

    We are still not receiving email notifications to a number of our domain emails.

    Please unblock all email notifications to csa-afsl.com.au.

    The only notification email address that is now working is operations@csa-afsl.com.au.

    We can confirm that our ISP is not spam blocking any Jotform emails.

    Your urgent assistance would be most appreciated.

    FYI we have not received any emails to phudson@csa-afsl.com.au from Jotform.

    You may have to send to oprations etc

    Thank you 

  • Profile Image
    erhan
    Answered on September 14, 2015 at 07:17 AM

    Hi,

    First of all, we are sorry for the inconvenience. I have checked our mail logs and found that your e-mail address phudson@csa-afsl.com.au was in bounce list.

    I have took it out from bounce list and the issue should be fixed by now. In addition to that, to prevent getting you email address back to the amazon suppression list, kindly check also this guide below:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Please let us know if the issue still persists.

    Best.