What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    If the submission is edited, the uploaded file in "Drag and Drop Upload" widget is not retained.

    Asked by woolrichinc on September 14, 2015 at 10:27 AM


    I want to edit form submissions without losing the customer's attachments.

    For example, a new submissions comes in and i'd like to change to update a hidden status field. When I go to edit mode, it is allowing me to edit the field but i'm loosing the attachment.


    Thank you,


  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 14, 2015 at 02:42 PM

    Hello Wendel,

    I'm sorry for the trouble caused to you.

    I did test the "Drag and Drop Upload" widget and I am able to replicate the issue you are having. It seems if the submission data is edited the uploaded file is not being retained.

    I am reporting this issue to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!


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    JotForm Support

    Answered by TitusNdoka on September 25, 2016 at 11:00 PM


    This has been fixed - you won't lose your attachments when you edit submissions. 

    Please check - let us know.