Not Receiving Email Submissions To Group Accounts (MS Exchange)

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    StudioBe
    Asked on September 14, 2015 at 03:45 PM

    Ok, so our company migrated from standard pop email to Microsoft Office 365 Exchange. Since the migration all our group email accounting are not receiving submissions from forms. It's very weird because if a form is setup to send a submission to both individual email addresses and group email addresses the individual will receive it but no one in the group will. So it's not necessarily that it's kicking all submissions out, just those sent to group email addresses. Before you ask, we did test the group email addresses and outside of jotform submissions they are performing perfectly. Have anyone experienced problems with jotform and exchange?

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    EltonCris
    Answered on September 14, 2015 at 10:47 PM

    None that I've heard so far, also google group email addresses seems working just fine. 

    I think it would help first if you can test the group email on a form with simple fields without condition. You can also try it with noreply@jotform.com as the sender email instead of custom one and see which one goes through. Also, did you get any chance to add Jotform to your white list as suggest by my colleague on your other thread? This might as well help.

    Thanks!