- wcwman18Asked on September 24, 2010 at 12:11 AM
My users are submitting video files and when I go to download the files they do now download I just see a page full of odd text. Is their any way to fix this?
- JotForm FounderaytekinAnswered on September 24, 2010 at 06:52 AM
Is this the file with ".wmv" extension you have on the Site Submissions Upload Form? I clicked on it and it opened the quick time.
It is probably happening because your browser does not support the file format. You can try downloading the file and then opening it on a software that can run it.
- wcwman18Answered on September 24, 2010 at 07:00 AM
Would I right click it to download cause just clicking it gives me a page full of text. Using firefox here.
- JotForm FounderaytekinAnswered on October 01, 2010 at 01:25 AM
Yes, right click download should do it. Then you can find a software to run that file format and open the file on it.