What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My users are submitting video files and when I go to download the files they do now download I just see a page full of odd text. How to fix that?

    Asked by wcwman18 on September 24, 2010 at 12:11 AM

    My users are submitting video files and when I go to download the files they do now download I just see a page full of odd text. Is their any way to fix this?

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    JotForm Founder

    Answered by aytekin on September 24, 2010 at 06:52 AM

    Is this the file with ".wmv" extension you have on the Site Submissions Upload Form? I clicked on it and it opened the quick time.

    It is probably happening because your browser does not support the file format. You can try downloading the file and then opening it on a software that can run it.

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    Answered by wcwman18 on September 24, 2010 at 07:00 AM

    Would I right click it to download cause just clicking it gives me a page full of text. Using firefox here.

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    JotForm Founder

    Answered by aytekin on October 01, 2010 at 01:25 AM

    Yes, right click download should do it. Then you can find a software to run that file format and open the file on it.