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    Big problem with my form - Previously Premium Owner

    Asked by c3rb on September 24, 2010 at 05:24 AM

    Hello, in the past i had a premium account but recently downgraded again to free user. While i was using the premium account, i had a field where users could upload screenshots. Now i returned to free, it says in MY FORMS that my capacity is Full. I dont want to delete my entirely database of submissions, can i delete (or u for example) only all the attachments so i dont have any problem?

    I saw that in my cpanel now, there is a You are reaching monthly limit message. and my forms for this month is 20/100 - Is that a result of the space i said previously? If not, why is that message appearing as i have left 80 sumbissions this month !!!

    Thnx in advance,

     

    Lefteris

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    JotForm Founder

    Answered by aytekin on September 24, 2010 at 07:24 AM

    Yes, you can delete submission that has uploads. There is no way to delete all uploads at once. You have to delete them one by one.

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    Answered by c3rb on September 24, 2010 at 07:45 AM

    As i dont use anymore this "field" and have deleted it from my current form, how i can find the forms that have attachments only?

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    JotForm Founder

    Answered by aytekin on September 24, 2010 at 08:34 AM

    I actually checked your uploads while I was answering your question. There were a lot of large files with wow screenshot" in their name. If you know which form had these you can look at their submissions. Otherwise I can send you the submission IDs for them.

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    Answered by c3rb on September 24, 2010 at 08:39 AM

    Yes, that's the files. Can u please send me the IDs? thnx in advance for this :)