Account status

  • Profile Image
    Norah Joy
    Asked on January 05, 2012 at 11:41 AM

    Hi - A former employee (Jonathan Selormey) set up a Jotform account for our company - McCay Duff LLP.  However recently it has come to my attention that the form we set up for support internally has not been functioning properly.  A few months ago I changed the contact email on the account to mine - njoy@mccayduff.com.  I tried logging into the account today and I was told I didn't have correct credentials.  I submitted the "forgot password" but have not seen any response from  the website.

     

    I have an active form that seems to be working.  The URL information on the form is as follows:

    http://www.jotform.com/form/10893430140

     

    I need this form to be active for our staff.  Can you help?

    thanks,

    Norah Joy,

    Manager, IT Services

    McCay, Duff LLP

  • Profile Image
    fxr
    Answered on January 05, 2012 at 04:15 PM

    The email address you mention for the account is indeed correct.

    I have resent the password reset instructions, can you please try looking in your email for it again?

    Maybe check spam folders in case its ending up in there. 

     

    Let us know if you still cant get access to the account. 

  • Profile Image
    Norah
    Answered on January 05, 2012 at 04:54 PM

    Hi

    Thanks for the update however I have not received the email, it is not in my junk folder and I have also checked our Primus spam filter, not there either.

    Can you please delete the account so i can create a new one?  I don't want to mess around setting up another email account for this.

     

    thanks

  • Profile Image
    fxr
    Answered on January 05, 2012 at 06:13 PM

    Instead of deleting the entire account, I changed the email address.

    Please proceed to create your JotForm account with your email address, let us know the ID, and then we will copy the form over from the account onto yours, before then deleting the account. 

     

  • Profile Image
    Norah
    Answered on January 06, 2012 at 03:45 PM

    Hi

    That worked great.  I have set up the new account.  The ID for the form is 10893430140.

    thanks,

     

  • Profile Image
    fxr
    Answered on January 06, 2012 at 05:44 PM

    Hi Norah,

    I have copied the form over from the 'jselormey' account over onto your new 'njoy' account.

    The form shouldnt need any alterations and will work exactly as it has done previously. 

    If you do encounter any problems or need any other assitance, please do let us know. 

     

  • Profile Image
    njoy
    Answered on January 12, 2012 at 01:57 PM

    Hi

    I am still not receiving any emails from our form and I just found out why.  I tried to edit the email address on the form and when I tested it the resulting message was:

    "The Email address was blocked by Jotform. Please contact us"

  • Profile Image
    NeilVicente
    Answered on January 12, 2012 at 02:09 PM

    @njoy

    The email address in your notification is in our server's bounce list. I went ahead and removed it for your convenience. You should now be able to receive notifications.

    Additionally, you might want to set your notification's Sender Name and Address to "JotForm" and "noreply@jotform.com", respectively.

    This is to avoid potential DomainKey issues with your e-mail service provider.

    Thank you for your time.