What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form freezing on "Please Wait" when submitting

    Asked by ipenderg on September 15, 2015 at 01:16 PM

    My form freezes on "Please Wait" after activating the "Submit" button. Waiting does nothing but kill the battery of my Surface. I have read other strings that refer to a photo issue if the photo is made as a mandatory submission. I do not find on my photo widget. I do not believe this is the issue with my form.

    Please assist

    Form: http://www.jotform.us/form/41146854236152

     

    Page URL:
    http://www.jotform.us/form/41146854236152

    Screenshot
    please wait freezing JotForm Freezes find
  • Profile Image
    JotForm Support

    Answered by david on September 15, 2015 at 03:29 PM

    Hi,

    I checked your form and it looks like the Dynamic Dropdowns widget was out of date.  I refreshed the widget and the form should now submit properly once again. 

    If you have any further issues with your form, let us know and we will be happy to have another look.