What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    submissions are not being sent to my jotform page

    Asked by rollerkingdom on January 05, 2012 at 01:16 PM

    I am getting the submissions through email, but they are not going to the jotform website. As of yesterday everything was working normal. I have not made any changes to the form or to my website.

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    JotForm Support

    Answered by NeilVicente on January 05, 2012 at 01:42 PM


    We apologize for any troubles caused. Our servers are having some delay problems when it comes to secure forms. Our development team have been notified about this issue, and they are currently investigating the cause of the problem.

    In the meantime, please log in to https://secure.jotform.com and see if the missing submissions are there.

    Again, sorry for the inconvenience. Thank you for your understanding.