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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How can I customize auto responder emails

    Asked by LisaZee71 on September 15, 2015 at 06:56 PM

    I need to send different text based on an answer to one of the fields in my form. How can I customize the email with some conditions, so that based on the drop down selection in a form, it sends a certain email over another?

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    JotForm Support

    Answered by jonathan on September 15, 2015 at 11:52 PM

    Please refer to the user guide: 


    What you will do is create multiple Autoresponder Email. You can do that using the Add New Email button in Email


    Each Autoresponder Email contains different message body/template.

    Then, create a condition base email to have rules which email(autoresponder) will be sent to the end user depending on what they answered/selected on the form.


    Hope this help. Let us know if you need furhter assistance.